Policies
The rules should never be hidden.
Current published MrBearIT policies and service information.
BearCare Subscription Terms
Working launch terms for BearCare home subscriptions.
Version 2026.09Bookings, Cancellation & Early Start
How bookings, cancellations, early-start requests and no-shows are handled.
Version 2026.09Complaints & Putting Things Right
How to tell MrBearIT when something has not gone as expected.
Version 2026.09Website Analytics & Campaign Tracking
How MrBearIT measures campaign visits without showing tracking clutter to customers.
Version 2026.09Certified Data Erasure & Return
How MrBearIT securely erases customer-owned storage and returns it with a certificate.
Version 2026.09MrBearIT Privacy Notice
How MrBearIT and BearOS use customer information.
Version 2026.09Service Standards & Response Targets
What home customers can expect from MrBearIT.
Version 2026.09Equipment & Support Records
What MrBearIT records about devices and home setups during support.
Version 2026.09MrBearIT Home Support Terms
The working launch terms for MrBearIT home support.
Version 2026.09