Published policy
Equipment & Support Records
What MrBearIT records about devices and home setups during support.
Version 2026.09 · effective 14/08/2026
Equipment information
We may record make, model, serial number, operating system, relevant specifications, accessories and support notes so future support starts with accurate context.
Photographs
Where useful, an engineer may take photographs of equipment, cabling or setup for the support record. Avoidable personal material should not be photographed.
No automatic upselling
Support records are not treated as marketing permission. MrBearIT does not use those records to target product or upgrade marketing without separate agreement.
Access
Engineer access is limited to the information needed for assigned work. Customers can raise questions about their records through BearOS.