Service Standards & Response Targets
What home customers can expect from MrBearIT.
Version 2026.09 · effective 14/08/2026
Appointment-based service
MrBearIT operates by appointment rather than promising fixed staffed opening hours.
First appointment
New customers are normally supported through a home visit first. Suitable later issues may be handled remotely by agreement.
Arrival windows
Home visits use an arrival window rather than customer-visible engineer tracking. If travel disruption is likely to cause a material delay, we will try to let the customer know.
Pricing before extra work
No additional chargeable work is supplied without approval.
Updates
If work cannot be completed during the initial visit, the customer should be told what is outstanding and what the next step is.
Targets, not hidden guarantees
Published response targets are service goals unless a specific quote or work order expressly states that a particular time is contractually guaranteed.